Please note TeleMates Ltd does not accept any unauthorised returns for any items. For assistance with warranties and product returns, please call 131501 during Sydney office hours.

USED PC WARRANTY

teleMates offers  a  30  day warranty  on  all  used, Ex Lease  and  or  Display  computers  and  related  equipment. Our warranty  starts  from  the  date  of  invoice  and  only  covers the  original  purchaser.  In  the  unlikely  event  that  you  have  a problem this warranty is 'Back to Base' meaning that you need to  return  the  item  to  us  at  your  own  expense  to  claim  a warranty. When  claiming  a  warranty  you  will  be  required  to have  an  original  copy  of  the  receipt  of  purchase.   There  is  no  charge  for  repair  of  systems  that  are  under warranty.

SOFTWARE AND HARDWARE PROBLEMS NOT COVERED BY WARRANTY
 
teleMates Pty  Ltd warranties  do  not  cover  software- related  problems  of  any  type  or  nature.  Nor  does  the warranty  cover  problems  related  to,  or  caused  by,  the installation  of  any  hardware  item(s)  after  the  date  of  the original  purchase,  problems  related  to  accident,  spilled liquids,  or  service  performed  by  anyone  other  than  an authorised  teleMates  computer  technician. 

teleMates  technicians  may  ask  you  to  uninstall  freeware applications  that  are  known  to  cause  system  problems before  they  begin  troubleshooting.  Any  and  all  Battery conditions  are  not  covered  by  any  warranty.   Better Telecom is not responsible for any lost data. 

SERVICE AND UPGRADE PARTS SALE

There  are  no  refunds  on  service  or  upgrade  parts. Defective parts will be exchanged  for a  like part up  to 30 days from the date of purchase and  installation. After 30 days  from the date of  purchase,  defective  service  parts  will  be  handled  in accordance with the manufacturer’s parts warranty.

MANUFACTURER WARRANTY REPAIRS

Should your product be under manufacturers warranty than we suggest you first contact your manufacturer. Allowing a teleMates technician to inspect and or repair your machine may  void your manufacturer's warranty and Better Telecom can not be held liable for any loss. 

REPAIR SHOP WARRANTY

All repairs performed by teleMates are guaranteed for 30 days from the date that the repair was performed.

In cases where parts are replaced, the new part is guaranteed  for 30 days from the date of the repair.  The Repair Shop Warranty  applies  to  repairs  performed  to  a machine  for  a  particular  symptom.  If  several  symptoms  are repaired, then  the Shop Warranty applies  to all the symptoms repaired. If your machine develops a new symptom within the
30-day  period  after  your  machine  was  repaired,  the  new symptom will be  treated as a new  repair, and  incur our usual and customary charges.

Due  to  space  limitations,  we  request  that  you  pick  up  your equipment promptly. Equipment left after 30 days will become excess  and  will  be  discarded  accordingly  without  any compensation  to  the original owner. Equipment not picked up after  30  days  will  be  considered  abandoned  and  will  be discarded.  No Trouble Found: Occasionally we will receive a machine for repair  that  we  cannot  find  a  problem  with  or  duplicate  the problem described.  In cases such as  this,  there will be a $45 minimum troubleshooting charge.
 
If the problem with your machine  reoccurs within 30 days, we will apply the previous $45 charge to the new service provided. If there  is an additional charge, you will be notified before  the work is done.

REFUNDS

Refunds will not be processed or considered under the following circumstances:  
 
*  If you have simply changed your mind about the product you purchased; 
*  If the computer has a fault due to any software that you installed onto the computer; 
*  If the computer has a software virus; 
*  If we have not been allowed sufficient time in order to properly test and diagnose the equipment; 
*  If you are unable to connect to other devices, such as a printer or digital camera, due to incompatibility or
incorrect drivers/software; 
*  If you are unable to configure the modem and Internet Service Provider for Internet Access; 
*  If the computer has a hardware fault that is repairable under warranty; 
*    If  the computer has a  fault  that  is not covered under warranty, including any battery condition. 
 
If we decide  that  the best resolution  to a warranty claim is  to refund, it is understood  that all refunds will be paid
via EFT  into an Australian Bank account of your choice within 48 hours. 


TURNAROUND TIME

First come, first served; first in, first out. We make every effort to  troubleshoot every machine  that enters our shop within 72 hrs. However, due to periods of increased workload it may take longer to contact you with a diagnosis. A time estimate will be given when you drop your machine off.

PAYMENT 

Should payment be required this must be paid in full before we release your goods. Your goods are held  in  trust  for payment of our goods and or services. 
 
teleMates  does  not  accept  cheque  payments  of  any description and Credit Card payments  require us  to copy and hold on file 2 additional forms of ID.